Create a professional message to greet your customers, configure custom call routing options and automate how calls are handled according to your business hours schedule. Layer multiple Auto Attendants to achieve an even more precise call flow to ensure your clients reach their intended destination, increasing customer satisfaction.
Do you find yourself manually answering calls only to place them on hold? With a professional call center you can automate the process of answering, greeting and placing callers in a call queue where they’ll wait for the next available agent. While on hold callers can listen to music or a custom on hold message. [...]
Key 2 IP Hosted PBX is a sure way to give you the peace of mind that comes from not being constrained by a phone system that only supports a fixed number of lines or phones and which can be costly and complicated to expand. With Key 2 IP Hosted PBX if resources are tight, [...]
With Key 2 IP Hosted PBX there isn’t a phone system box at your office so, there’s no hardware to upgrade in order to take advantage of new features and technologies. Because your services are cloud-based, upgrades are provided through software changes that happen automatically in the background. It’s this delivery method that keeps your business communications on [...]
Remote Office turns your cell phone, home phone, or even a hotel room phone into your office phone. The caller ID shown is your office phone number and all inbound calls are directed to your remote phone, whether you are across town or on the other side of the world!
Let’s assume some worst case scenarios: Your building is flooded. Or a fire knocks out power for miles around. Now, let’s assume you have Hosted PBX. Want to know how things would be? Business would go on uninterrupted. Since services are hosted in geo-redundant and secure data centers across the country customers can still connect [...]
My Portal is a cloud-based self-service web portal allowing basic users to manage their personal calling features. Administrators have full access and can manage all users and other elements of their telephony environments from any internet browser or Smart Phone. My Portal is included with each user license subscription at no additional fee.
Are you tired of manually entering customers’ phone numbers into your CRM? Now you can open a CRM window which will automatically search for your customers, using the inbound Calling Line ID information, with a single click of your mouse. This is accomplished by CRM connector applications which can usually be deployed within minutes. In many cases [...]