Call Center Solutions
What is a Call Center
A Call Center or Contact Center by definition is a centralized office used to process a large volume of telephone calls. A Call Center or Contact Center is typically operated by an organization to provide its clients with a customer service hotline, technical support services, or to handle sales inquiries from consumers.
Capitalize on the flexibility of a Virtual Call Center
Basic and Enhanced Call Center are two very powerful hosted PBX solutions offered by Key 2 IP. Each solution addresses a wide range of limitations associated with traditional call centers, for both large and small businesses. Now businesses can tap into resources that were previously unavailable, due to geographic, technologic and financial limitations. Cloud-based communications has ushered in an entirely new level of flexibility. It is this technology which has also caught the attention of even the mightiest of penny pinchers, saving businesses thousands of dollars by eliminating the need to purchase and maintain premise based PBX and Call Center equipment.
Distributed Enterprises will quickly recognize the benefits of a virtual call center. Simple deployment, centralized management and the ability to utilize Remote, Home-based or Offshore Call Center Agents are just a few of the many advantages businesses can use to gain a competitive edge over their competition. The truth is Hosted Call Centers already dominate the world’s Call Center landscape and continue to set higher standards in the Call Center industry today. Every day, more and more legacy call center equipment is being decommissioned in favor of technologically superior and environmentally friendly hosted PBX solutions. The odds are you will place a call which will be answered by a Hosted or Virtual Call Center at some point this year, if you haven’t already done so.
The advantages of a hosted PBX solution are undeniable. The scalability, resiliency and call handling capacity of a large scale Enterprise Call Center, which you can deploy rapidly and virtually anywhere with internet access, is a powerful tool to have at your disposal. With a hosted PBX solution from Key 2 IP, the sky is no longer the limit, it’s the standard. Contact us today to schedule your free consultation.